Shipping policy

1. Processing Time

• Orders are packed and shipped within 1–2 business days.
• You will receive a confirmation email with tracking details once your order is dispatched.

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2. New Zealand Shipping

• We ship nationwide with NZ Post / Courier Post.
• Delivery time: 1–4 business days, depending on your location.
• Rural addresses may take an additional 1–2 days.
• Shipping fee will be calculated at checkout.

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3. Address Issues

• Please double-check your shipping address.
• We are not responsible for delays or lost items caused by incorrect or incomplete addresses.

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4. Lost or Delayed Parcels

• If your order is delayed or missing, please contact us and we will help follow up with the courier.
• Refunds for lost items depend on the courier’s investigation and insurance rules.

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5. Packaging

• All items are packed carefully to keep them safe during transit.
• Denim bags may be folded to reduce shipping cost while still keeping their shape.